Shipping policy

DELIVERY POLICY – GOODLY STORE

This Delivery Policy describes how we process, ship and deliver physical products you order from our online store at shop.thegoodly.com (the “Store”), operated by Dramotal Limited (“Goodly Store”, “we”, “us”), and how we handle issues that arise in transit. It supplements our Terms of Use and should be read together with our Refund Policy.

1. Order Processing and Dispatch

1.1 All orders are typically processed within three (3) business days of order confirmation. Orders are not shipped or delivered on weekends or holidays observed in the dispatch location.

1.2 During periods of high order volume, dispatch may be delayed by a few additional days. If we anticipate a significant delay in dispatching your order, we will contact you by email at the address you provided at checkout.

1.3 Delivery time-windows and shipping rates displayed at checkout are estimates only, based on information provided to us by our shipping carriers, and are not guaranteed. Actual delivery times will vary depending on destination, the shipping option selected and factors outside our control.

1.4 We may, at our sole discretion, limit the geographic regions or jurisdictions to which we ship. Any such restriction will be disclosed at checkout.

1.5 Where customs duties, import taxes or similar charges are imposed by the destination jurisdiction on imported goods, those charges are your responsibility, unless we expressly state otherwise at checkout. We are not responsible for delays or non-delivery resulting from non-payment of such charges.

2. Title and Risk of Loss

2.1 Title to, and risk of loss of, physical products passes from us to you when you (or a third party designated by you, other than the carrier) acquire physical possession of the products.

2.2 Where you arrange your own carrier (other than a carrier offered by us at checkout), title and risk of loss pass from us to you when the products are handed over to your carrier.

2.3 Where the mandatory consumer-protection laws of your country of residence require a different point of transfer of risk, those rules will apply to the extent of any inconsistency with this Section 2.

3. Damages and Losses in Transit

3.1 Please inspect your order upon receipt. If an item is defective, damaged on arrival or you receive the wrong item, please contact us immediately so that we may evaluate the issue and make it right.

3.2 Subject to your statutory rights under Section 6 below, once an order has left our facilities and been handed over to the shipping carrier, the carrier assumes responsibility for its transit and delivery. We have no control over the shipping and delivery process and, accordingly, we are not liable for products damaged or lost during shipping. Any claims related to shipment or delivery (including delayed, lost or damaged parcels) must be addressed directly with the carrier in accordance with the carrier’s policies.

3.3 If you received your order damaged, please contact the shipping carrier to file a claim. If you believe your parcel has been lost or undelivered, please first contact your shipping carrier for delivery status and check possible locations where the package may have been left (for example, neighbours, building reception or designated drop-off points).

3.4 We may, at our sole discretion and without any promise or guarantee to you, make reasonable efforts to assist you in resolving a delivery issue, including by escalating the matter to our delivery partner once you share confirmation from your carrier. We will then decide, on a case-by-case basis, whether a reshipment, replacement or other remedy is appropriate.

4. Returns and Refunds

4.1 Eligibility for returns and refunds, the conditions for return and refund processing timelines are governed by our Refund Policy. Please refer to the Refund Policy for the applicable rules before initiating a return.

4.2 In short summary, and without limiting the Refund Policy: you must obtain refund approval from us before sending any items back; returns sent without prior approval will be accepted but will not be eligible for a refund (subject to any statutory right that does not require prior approval); goods must be returned in re-saleable condition with a valid receipt or proof of purchase; and approved refunds are processed to the original method of payment within thirty (30) calendar days, unless a shorter period is required by applicable law.

5. Return Shipping

5.1 You are responsible for paying your own shipping costs for returning your item. Shipping costs paid by you on the original order are non-refundable. If you receive a refund, the cost of return shipping arranged by us on your behalf (if any) may be deducted from your refund.

5.2 After we have approved your return, we will provide you with the applicable return address and any further instructions. Return addresses may vary depending on your location, the product returned and our then-current fulfilment arrangements.

5.3 We recommend that you use a trackable shipping service and, where the value of the items returned is significant, consider purchasing shipping insurance. We do not guarantee that we will receive your returned item, and we are not responsible for items lost or damaged in return transit.

5.4 This Section 5 does not affect any statutory right of withdrawal or other non-waivable consumer right that may apply to your return under Section 6 below or under our Refund Policy.

6. Statutory Consumer Rights

6.1 Nothing in this Delivery Policy excludes, restricts or modifies any non-waivable consumer right or remedy available to you under the mandatory laws of your country of residence, including any statutory right of withdrawal for distance contracts, statutory warranty or guarantee of conformity for physical goods, or rules governing the transfer of risk of loss to consumers. The provisions of this Delivery Policy are subject to those statutory rights at all times.

6.2 Further detail on statutory rights applicable to specified jurisdictions (including the European Union and the United Kingdom) is set out in Section 5 of our Refund Policy.

7. Contact Us

For any question about this Delivery Policy, to report a delivery issue or to initiate a return, please contact us at support@thegoodly.com. Please include your order number and a brief description of the issue.

8. Changes to this Delivery Policy

We may modify this Delivery Policy from time to time. Material changes will be notified through the Store or by other available means. The “Last Updated” date at the top of this Delivery Policy indicates when it was last revised. Continued use of the Store after the effective date of any change constitutes your acceptance of that change.

9. Governing Law

This Delivery Policy is governed by, and forms part of, our Terms of Use. The governing law, dispute-resolution and arbitration provisions of our Terms of Use apply to any dispute arising under or in connection with this Delivery Policy.

Last Updated: June 5th, 2026