Terms of service

TERMS OF USE – GOODLY STORE

Please review these Terms of Use carefully (the “Terms”) before using the online store accessible at shop.thegoodly.com (the “Store”) or buying any products from it. The Store is operated by Dramotal Limited, a company incorporated under the laws of the Republic of Cyprus, with registered office at 24 Peiraios Street, 1st floor, Strovolos, Nicosia 2023, Cyprus (“Goodly Store”, “we”, “us”). These Terms constitute a legally binding agreement between Goodly Store and you. The Store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products to you.

IMPORTANT NOTICE REGARDING ARBITRATION FOR U.S. CUSTOMERS: WHEN YOU AGREE TO THESE TERMS, YOU ARE AGREEING (WITH LIMITED EXCEPTION) TO RESOLVE ANY DISPUTE BETWEEN YOU AND GOODLY STORE THROUGH BINDING, INDIVIDUAL ARBITRATION RATHER THAN IN COURT. PLEASE REVIEW CAREFULLY SECTION 13 “MANDATORY BINDING ARBITRATION AND CLASS ACTION WAIVER” BELOW.

THESE TERMS CONTAIN IMPORTANT DISCLAIMERS OF WARRANTIES (SECTION 10), LIMITATION OF LIABILITY (SECTION 11) AND CLASS ACTION WAIVER (SECTION 13).

OUR PRODUCTS AND ANY CONTENT PROVIDED WITH OR THROUGH THEM ARE INTENDED FOR GENERAL INFORMATIONAL PURPOSES ONLY, AND DO NOT CONSTITUTE PROFESSIONAL MEDICAL, PSYCHOLOGICAL, PSYCHIATRIC, THERAPEUTIC, COUNSELLING OR OTHER PROFESSIONAL ADVICE, DIAGNOSIS OR TREATMENT. WE MAKE NO GUARANTEE OF ANY PARTICULAR RESULT OR OUTCOME FROM USING OUR PRODUCTS, AND RESULTS WILL DIFFER FOR EACH INDIVIDUAL

1. General Terms

1.1 These Terms establish a legally binding contractual relationship between you and Goodly Store. PLEASE READ THE TERMS CAREFULLY BEFORE USING THE STORE OR PLACING AN ORDER.

1.2 Please review also our Privacy Policy, Refund Policy and Delivery Policy. The terms of those policies and other supplemental terms or documents that may be posted on the Store from time to time are hereby expressly incorporated herein by reference.

1.3 We may change these Terms by posting an updated version on the Store. We may provide you with notice of critical changes, for example by email or by posting notifications on the Store, but are not obliged to do so in every case. Any other changes will be notified to you only by updating the “Last Updated” date of these Terms and you waive any right to receive specific notice of each such change. If you do not agree to the changes, you should stop using the Store. Use of the Store after any changes to these Terms are made means that you accept such changes.

1.4 IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, OR IF YOU ARE NOT ELIGIBLE OR AUTHORIZED TO BE BOUND BY THESE TERMS, THEN DO NOT ACCESS OR USE THE STORE.

1.5 We reserve the right to refuse service to anyone for any reason at any time.

1.6 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Store or our products, or access to the Store or any contact on the Store, without our express written permission.

1.7 You may not use the Store or our products for any illegal or unauthorised purpose nor may you, in using the Store, violate any laws in your jurisdiction (including but not limited to copyright laws).

1.8 A breach or violation of any of these Terms will result in an immediate termination of your access to the Store.

2. Accuracy of Information

2.1 We are not responsible if information made available on the Store is not accurate, complete or current. The material on the Store is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on the Store is at your own risk.

2.2 Occasionally, there may be information on the Store that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Store is inaccurate at any time without prior notice (including after you have submitted your order).

2.3 We reserve the right at any time to modify or discontinue the Store (or any part or content thereof) without notice at any time, and we shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Store.

3. Account Registration

3.1 You may be required to register an account on the Store to place an order. When registering, you must provide accurate and current information, and you must maintain the accuracy of that information.

3.2 You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to comply with this Section 3.

3.3 The Store is not intended to be used by individuals under the age of eighteen (18). By using the Store you represent and warrant that you are at least eighteen (18) years of age.

3.4 We reserve the right to suspend or terminate your account, or your access to the Store, with or without notice, in the event that you breach these Terms.

4. Products

4.1 We have made every effort to display as accurately as possible the colours and images of our products that appear on the Store. We cannot guarantee that your computer monitor’s or mobile device’s display of any colour will be accurate.

4.2 We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

4.3 We do not warrant that the quality of any products, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Store will be corrected.

4.4 Title and risk of loss. When you place an order for a physical product, you make an offer to purchase. Your order is accepted only when we send you an order-shipment confirmation. Shipping is fulfilled by third-party carriers. Delivery time-windows shown at checkout are estimates only and are not guaranteed. Title to, and risk of loss of, physical products passes from us to you when you (or a third party designated by you, other than the carrier) acquire physical possession of the products. Where you arrange your own carrier (other than a carrier offered by us at checkout), title and risk of loss pass to you when the products are handed over to your carrier.

4.5 Statutory consumer rights. Nothing in these Terms excludes, restricts or modifies any consumer right or remedy that cannot be excluded, restricted or modified under the mandatory consumer-protection laws of your country of residence. The remedies set out in these Terms are in addition to, and not in substitution for, those statutory rights.

5. Payments

5.1 The price charged for a product will be the price in effect at the time the order is placed. Unless otherwise stated, all prices shown on the Store exclude applicable taxes, shipping, handling, customs duties and import charges, which will be calculated and disclosed to you at checkout before you complete your order.

5.2 You authorise us (and any third-party payment service provider we use from time to time) to charge the applicable fees to the payment method that you submit.

5.3 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

5.4 You agree to provide current, complete and accurate purchase and account information for all purchases made through the Store. You agree to promptly update your account and other information, including your email address and payment-method details, so that we can complete your transactions and contact you as needed.

5.5 All physical products are subject to return only according to our Refund Policy and our Delivery Policy. To view those policies, please refer to the links on the Store.

5.6 Depending on the payment method selected at checkout, additional taxes or fees may apply. Any such amounts are charged directly to you by the payment processor and are not collected or retained by Goodly Store.

5.7 We reserve the right to modify or discontinue payment options at any time and without prior notice.

6. Intellectual Property

6.1 You acknowledge that all the text, images, marks, logos, compilations (meaning the collection, arrangement and assembly of information), data, other content, software and materials displayed on the Store or used by Goodly Store are proprietary to Goodly Store or to third parties.

6.2 Goodly Store expressly reserves all rights, including all intellectual property rights, in all of the foregoing, and except as expressly permitted by these Terms, any use, redistribution, sale, decompilation, reverse engineering, disassembly, translation or other exploitation is strictly prohibited.

6.3 If you send us creative ideas, suggestions, proposals, plans or other materials (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any such comments. We are under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.

7. Third-Party Websites and Advertising

7.1 The Store may contain links to third-party websites or resources and advertisements for third parties (collectively, “Third-Party Ads”). Such Third-Party Ads are not under the control of Goodly Store and we are not responsible for any Third-Party Ads. Your transactions and other dealings with Third-Party Ads, including payment and delivery of related goods or services, are solely between you and such merchant or advertiser.

8. User Representations and Restrictions

By using the Store, you represent and warrant that: (a) you have the legal capacity to comply with these Terms; (b) you are at least eighteen (18) years of age; (c) you will not access the Store through automated or non-human means; (d) you will not use the Store for any illegal or unauthorised purpose; (e) you are not located in a country that is subject to a U.S. government embargo or that has been designated by the U.S. government as a “terrorist supporting” country; (f) you are not listed on any U.S. government list of prohibited or restricted parties; and (g) your use of the Store will not violate any applicable law or regulation. You further agree not to systematically retrieve data or other content from the Store, to make any unauthorised use of the Store, to use the Store for any revenue-generating endeavour, commercial enterprise or other purpose for which it is not designed, to circumvent or interfere with security-related features of the Store, to engage in unauthorised framing or linking, to interfere with or disrupt the Store or networks or services connected to it, to decipher, decompile, disassemble or reverse engineer any software comprising the Store, to upload viruses or other harmful code, or otherwise to infringe these Terms.

9. Indemnification

You hereby agree to indemnify, defend and hold Goodly Store and our parent, subsidiaries, affiliates, partners and any of their officers, directors, employees, contractors, agents, licensors, service providers, subcontractors, suppliers and interns harmless from and against any claims or demands, disputes, costs, losses, liabilities, damages, expenses and judgments of any and every kind, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (a) your access to or use of the Store; (b) any content you submit; (c) your violation of these Terms; or (d) your violation of any law or the rights of a third party.

10. Disclaimer of Warranties

BY PLACING AN ORDER WITH US, YOU ACKNOWLEDGE AND AGREE THAT, ONCE YOUR ORDER LEAVES OUR FACILITIES AND IS HANDED OVER TO THE SHIPPING CARRIER, THE CARRIER ASSUMES RESPONSIBILITY FOR ITS TRANSIT AND DELIVERY. WHILE WE STRIVE TO ENSURE THAT YOUR ORDER REACHES YOU SAFELY AND TIMELY, WE HAVE NO CONTROL OVER THE SHIPPING AND DELIVERY PROCESS AND, SUBJECT TO YOUR STATUTORY RIGHTS, WE DISCLAIM ANY RESPONSIBILITY FOR ANY DELIVERY-RELATED ISSUES, INCLUDING DELAYED, LOST OR DAMAGED PARCELS. ANY CLAIMS RELATED TO DELIVERY MUST BE ADDRESSED DIRECTLY WITH THE CARRIER IN ACCORDANCE WITH THEIR POLICIES.

WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE STORE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, THE STORE IS AT YOUR SOLE RISK. THE STORE AND ALL PRODUCTS DELIVERED TO YOU THROUGH THE STORE ARE (EXCEPT AS EXPRESSLY STATED BY US) PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER GOODLY STORE NOR ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS OR LICENSORS WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORTUNITY, LOSS OF DATA OR GOODWILL, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE PRODUCTS OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE STORE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT GOODLY STORE OR ITS SERVICE PROVIDERS HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

TO THE MAXIMUM EXTENT PERMITTED BY THE LAW OF THE APPLICABLE JURISDICTION, IN NO EVENT WILL GOODLY STORE’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM YOUR USE OF THE STORE OR ANY PRODUCT EXCEED THE AMOUNTS YOU HAVE PAID OR ARE PAYABLE BY YOU TO GOODLY STORE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (US$100), WHICHEVER IS GREATER.

Nothing in this Section 11 limits liability that cannot be excluded under applicable law, including (where applicable) liability for personal injury, death or fraud, and the mandatory consumer-protection rights of consumers in their country of residence.

12. International Use

We make no representation that the Store or our products are accessible, appropriate or legally available for use in your jurisdiction, and use of the Store is prohibited from territories where doing so would be illegal. You access the Store at your own initiative and are responsible for compliance with local laws.

13. Mandatory Binding Arbitration and Class Action Waiver

13.1 Mandatory arbitration of disputes. You and Goodly Store agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Store (collectively, “Disputes”) will be resolved solely by binding, individual arbitration and not in a class, representative or consolidated action or proceeding. You and Goodly Store agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of these Terms, and that you and Goodly Store are each waiving the right to a trial by jury or to participate in a class action. This arbitration provision shall survive termination of these Terms.

13.2 Exceptions. As limited exceptions to Section 13.1: (i) we both may seek to resolve a Dispute in local small-claims court if it qualifies; and (ii) we each retain the right to seek injunctive or other equitable relief from a court to prevent (or enjoin) the infringement or misappropriation of our intellectual-property rights.

13.3 Conducting arbitration and arbitration rules. The arbitration will be conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, except as modified by these Terms. The AAA Rules are available at www.adr.org. A party who wishes to start arbitration must submit a written Demand for Arbitration to AAA and give notice to the other party as specified in the AAA Rules. Any arbitration hearings will take place in the county where you live, unless we both agree to a different location.

13.4 Class action waiver. YOU AND GOODLY STORE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. If this Section 13.4 is found to be unenforceable, then this entire Section 13 shall be null and void.

14. Governing Law and Venue

14.1 These Terms shall be governed in accordance with the laws of the Republic of Cyprus (excluding its conflicts-of-law rules).

14.2 To the extent that any action relating to any dispute hereunder is for whatever reason not submitted to arbitration, each of the parties submits to the exclusive jurisdiction of the courts of the Republic of Cyprus to settle any disputes which may arise out of or in connection with these Terms.

14.3 EU consumers. Nothing in these Terms shall deprive you, if you are a resident of the EU, of the protection afforded to consumers by the mandatory rules of law of the country in which you live. If you have a complaint, please contact us at support@thegoodly.com. If you feel your complaint is not adequately addressed, you may – but are not obliged to – use the Online Dispute Resolution (ODR) platform that you can access through http://ec.europa.eu/odr. Other than as set out in these Terms, Goodly Store does not participate in any alternative dispute-resolution scheme. You may bring any dispute arising under these Terms to the competent court of your country of habitual residence if that country is an EU Member State.

15. Miscellaneous

15.1 If any provision of these Terms is found to be invalid or unenforceable, then these Terms will remain in full force and effect and will be reformed to be valid and enforceable while reflecting the intent of the parties to the greatest extent permitted by law.

15.2 Except as otherwise expressly provided herein, these Terms set forth the entire agreement between you and Goodly Store regarding their subject matter and supersede all prior promises, agreements or representations.

15.3 We may transfer or assign any and all of our rights and obligations under these Terms to any other person, including by novation, and by accepting these Terms you consent to any such assignment and transfer.

15.4 All information communicated on the Store is considered an electronic communication. By clicking on a button labelled “SUBMIT”, “CONTINUE”, “REGISTER”, “I AGREE”, “PAY NOW” or similar links or buttons, you are submitting a legally binding electronic signature and are entering into a legally binding contract.

15.5 In no event shall Goodly Store be liable for any failure to comply with these Terms to the extent that such failure arises from factors outside Goodly Store’s reasonable control.

16. Contact

If you want to send any notice under these Terms or have any question regarding the Store, you may contact us at: support@thegoodly.com or by writing to Dramotal Limited, 24 Peiraios Street, 1st floor, Strovolos, Nicosia 2023, Cyprus.

Last Updated: June 5th, 2026